Our Complaints Procedure

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We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards by calling us on 01634 406664.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.  

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

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Dispute Ombudsman

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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You may also address any complaints in writing to:

‍Hazel Motors
271-287 Dale Street
Chatham, Kent
ME4 6QR
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01634 406664
01634 814137
info@hazelmotors.co.uk

You can also contact us if you would like to exercise your rights to access, rectification, deletion/erasure, object, restrict processing, or portability, please email our data controller above. You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable law. Please see our Privacy Policy for details.